Export Development Bank Privacy and Data Protection Policy

This application collects some personal data from its users.

The Bank is referred to in this policy as “we” or “us” unless otherwise indicated.

1. Introduction

Export Development Bank is a public limited company established in 1984 and began its activities in 1984 under the name of the Islamic Bank of the West The bank's vision is to be a leader in export financing and banking services.

The bank's mission is to finance exports and provide distinguished banking services to its customers throughout Sudan, using the best banking technologies through a qualified and trained human cadre.

2. What type of personal data do we collect from you

We want you to be aware of the types of information we collect about you so you can make the best decisions about the information you share with us. Personal data means data relating to identified or identifiable individuals, and we may collect this data when you interact with our products or services.

This App, either alone or through third parties, collects several types of personal data, including permissions to access your camera, phone, and files/media/storage, as well as other permissions such as viewing network/Wi-Fi connections, viewing Google settings, using a fingerprint/biometric authentication device, and uploading information about the user's installed app. Full details of each type of personal data collected are provided in the dedicated sections of this Privacy Policy. Personal data may be freely provided by the user. Unless otherwise stated, all data requested by this App is mandatory, and failure to provide it may make it impossible to provide the services through the App.

Types of personal data

• Personal data (such as your name, address, date of birth, etc.
• Your banking information and financial data.
• Contact details for us (such as our call center, WhatsApp chat service, and message center).
• Information obtained from your mobile device with your consent.

3. Permission to access the camera

It is used to access the camera or automatically take photos to add to your profile. It also uses facial recognition to automatically register for online account opening through this feature, and allows you to take photos of personal information such as your ID card, passport, employment letter, and other documents when updating your personal information in the app.

4. Registration and Authentication

During the registration and authentication process, users allow this application to identify themselves and grant them access to specific services. Personal data stored on the user's device is used exclusively for registration and identification purposes.

5. Live recording in-app

The registration process involves the user filling out the registration form and providing their personal data directly into the application. The personal data processed includes the user's name,  Account number, national ID card , and one-time password.

6. How do we collect your personal data

We are committed to providing the highest levels of protection for any personal information and indicate the means by which we collect your data – through the following touchpoints through which you will be able to interact with our products/services in your daily life:

• Electronic and digital means:
  participating in products, promotions, competitions, giveaways, app downloads, registrations, and general digital banking services.
• Non-cash transactions:
  digital payments through websites and applications
• Offline outreach:
  field campaigns, partnership events, and account opening applications at Export Development Bank branches

7. How do we use your personal data

Your personal information enables us to create unique and distinctive banking experiences for you. When you entrust us with your information, you understand how we will use it, as follows:

• General Support Services:
  Verify your identity before providing our services to you or responding to any of your inquiries, requests, comments, or complaints.
• Internal Operations

1. Support research and analysis so we can continually improve our services, products, and marketing strategies.
2. Manage day-to-day business operations
3. Ensure that the information we have about you is up-to-date
4. Conduct market research, project planning, troubleshooting, and detect and protect against errors, fraud, or other criminal activity.
5. Comply with all laws and requirements issued by legal authoritie
6. Seek professional advice, including legal advice
7. Inform you of changes to our products or services that you may currently be subscribed to, conduct surveys, test features during development, analyze personal information we have about you to evaluate and improve products and services, develop new products or features, and conduct audits and related troubleshooting activities.

• Marketing

We communicate with you and provide you with offers of products and services that may be of interest to you (by direct mail, text message, telephone and other means of communication).

8. Who do we share your personal data with

Export Development Bank reserves the right to share or disclose your personal information with regulatory authorities at its sole discretion when necessary or appropriate, in the following cases:

1. Enforce our rights against you or in connection with your breach of this Policy or the terms and conditions of use of our Digital Channels and Services.
2. Prevent prohibited or illegal activities.
3. Disclosure is necessary or appropriate under law, legal process, court proceedings, or requests from credit agencies, relevant central banks or any other governmental body within the countries concerned.

9. What are your rights regarding your personal data

Users may exercise certain rights regarding their data processed by the Owner, specifically:

• Withdraw consent at any time : Your personal information is yours, and we respect that. You can decide at any time whether you are happy with how we use your information. If you withdraw your consent, we will stop using that information immediately, except when we are required by law to store it. If we are unable to use your personal information, we will be unable to provide our services to you, which may result in the cessation of our relationship with you, either partially or completely.
• Object to the processing of their data. Users have the right to object to the processing of their data if the processing is based on a legal basis other than consent.
• Verification and correction to fully access our services. Users have the right to verify the accuracy of their data and request that it be updated or corrected. You can access the personal data we hold about you at any time, and you are responsible for updating your personal information by updating your profile through our digital channels. We are not responsible for any costs, losses, damages, expenses, or other matters that arise from not keeping your personal information up to date.

10. Additional information about data collection and processing

• Legal procedures

The User's personal data may be used for legal purposes by the Owner in court or in the stages of potential legal action arising from improper use of this Application or related Services. The User declares that he or she is aware that the Owner may be required to disclose personal data upon request of public authorities.

• System and maintenance logs

For operational and maintenance purposes, this application may collect files that record interactions with it system logs).)

• Changes to the Privacy Policy

The Bank reserves the right to make changes to this policy from time to time by notifying its users on this page and possibly within this application, consistent with any new developments regarding how the Bank uses your personal information. It is strongly recommended that you visit this page frequently and refer to the last modification date listed below.

If you have any questions regarding the accuracy of your personal information or any transaction conducted through our digital touchpoints, please contact us through the following channels:

Call Center : 6262

+249183764316

+249183764312

Email:  : edb@edbank.sd